Dubai Electricity and Water Authority (DEWA) has launched an awareness campaign for customers to take necessary steps during the rainy season to avoid internal interruptions and ensure a stable and secure electricity supply. DEWA provides these guidelines through its website, official social media, email and text messages. DEWA encourages all customers to use the services of a competent technician to carry out regular maintenance work, check exposed connections, electrical cabinets and meter boxes; and secure them by using water-proof sockets and fixtures, to avoid any interruption in DEWA’s services.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted DEWA’s commitment and proactive plans for all its services according to the highest standards of efficiency, availability and reliability. DEWA strives to inform customers through awareness campaigns throughout the year. “DEWA enhances its resilience and capacity for change, by forecasting risks, to ensure business continuity. Our efforts have resulted in achieving important international results in business continuity. The UAE, represented by DEWA, has maintained its first global ranking, for the third consecutive year, with scores of 100% in all Getting Electricity indicators in the World Bank’s Doing Business 2020 report. DEWA has achieved very competitive results in global benchmarking. It achieved the lowest Customer Minutes Lost per year (CML) in the world of 1.68 CML, compared to around 15 minutes at leading utility companies in the EU,” said Al Tayer.
In case of internal issues, customers can use the DEWA store, to get the services of technical service providers. DEWA Store also offers discounts on maintenance services and energy saving devices among other services and special offers. DEWA’s emergency number 991 is also available for any urgent technical notifications. Guidelines and tips to ensure stable and secure electricity supply are available on https://www.dewa.gov.ae/rain
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